FAQs

About product

How good are our clocks?

There are both Asian and Swiss guards.

What is the difference between Swiss and Asian Rolex watch standards?

The difference between Swiss and Asian clocks is the class of non-metallic metals, as well as the production of machinery and equipment. Swiss-grade stainless steel belt 316L steel is more resistant to corrosion and corrosion, but at the same time more expensive and difficult to manufacture. Swedish Research classes are produced on automated vehicles that are compatible with Swiss technology and models, which are expected to be more accurate and complete.

Can you please send me some sample pictures you need?

Yes, you can also send the product link or full name to service providers.

Does the second hand work?

For automatic operation, the speed of the second hand is 21600 bph, and for quartz action, the second hand is amplified.

Does the clock come with the box and the first paper?

To avoid high prices and commodity products, clocks are shipped without a box label. If you want to add a box to your order, you can make it on the product page.

What is the movement of the clock?

Depending on the watch status you choose, our watches feature Asian or high performance ETA Switzerland.

Do you have a receipt?

We will provide a receipt for new buyers, so we offer the lowest price if you buy for 3 hours or more.
For more information, please contact customer service.

What is a crystal glass?

Watch glasses of soft glass. If you need a permanent sapphire crystal, please contact customer service.

Is the scheduling time effective?

Working hours for Automatic Search and quartz clocks. There is no time to implement timelines for automated operations in Asia. For more information, please contact customer service.

Do you accept the qualifications?

Yes, if you have any special needs, plz please contact the service. We do our best to please you.

Do you want the clock to move when it starts?

Automatic clocks may require a windshield. You can contact customer service to learn the video.

How do I set the date and time?

Contact customer service for a series of videos.

Transport

Can I have a digital number?

Once the clock is mailed, you will receive a check number and a URL that will check your mailbox. We will ship your watch by EMS or other delivery method as soon as possible.

What is the delivery speed?

After payment is confirmed, we will process your order in 3-7 business days, then we will receive your 15-25 days (USA) time via EMS / other shipping company, from customer service to inquire for assistance in other countries delivery time) You can apply.

Do you deliver to my country?

Yes, we ship to all over the world. Usually, the processing time is 3-7 working days after payment is confirmed, the usual shipping is 15 to 25 working days, depending on the country of origin.
Note: Other times the warehouse are overdue and the processing time may take 4 or 10 days.

How do I check an order?

Once the package is shipped, we will send you a test number or contact our customer for information analysis.

What should I do if I do not find my watch?

If this package does not arrive (suspended or lost by duty), you can contact our service and request a refund or refund.

After-Sales/Order

Can I pay with VISA / Master Card?

We encourage people to use bitcoins and Western Union because Visa and MasterCard rules apply to duplicate products, but we operate Paypal / Visa / MasterCards for a limited time. If this option is not available, please come back and contact the customer service.

How do I place an order?

1. Website order
2. Provide the product link or clock image you need, determine the price, and give you Western Union deposit information for your transfer.
Tip: After payment, provide your shipping address and MTCN number so that we can process the order as soon as possible. Please contact us if you have any questions.

What is your return policy?

Within 30 days after receiving your product, you can contact customer service and request a refund if you are not satisfied. (Previously you did not use it)
Return Process: Contact customer service and get a return address.
After we inspect the product at the time of availability, if the watch is completely new and never worn, we will arrange a prompt return, 8-20 days to return the item. money on your card.

Is your website safe?

We give you the numerical test after ordering, you can always check the package, so do not worry Also, all the personal information you use on the day our website is confidential.

Why does anyone obey my orders?

1. Sometimes bank transactions are blocked due to risky foreign business. Plz, contact our customer service.
2. Your card is not authorized. Contact customer service for assistance.
3. Banks will be limited if the total amount exceeds $ 1,000. It is recommended to contact the service provider and place a discount using Western Union or Bitcoin.

How do I know when my order is finished?

You receive an e-mail address after you place an order. We inform you of the status of the order. So mention the email plz.

What should I do if I make a wrong order?

1. If you fill in the invalid address, you can contact our customer service.
2. If you have chosen the wrong clock or the wrong error, you can contact our service.
Tip: plz Contact our customer service within 3 days of order, you should reply when the item is shipped.

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